FAQ

How long is the order processing time?

Orders are usually shipped within 2-3 business days of placing the order. The estimated delivery time is within 5-6 days. Once your order has been shipped, we will send you a notification along with the tracking link to track your shipment. In case of any delay, you can reach out to us @ bushra9487@gmail.com.

My order hasn't arrived yet. What do I do?

We strive to deliver your order to you as soon as possible. Please bear with us over any shipment delays. In case your order hasn't arrived within 10 days of placing an order, reach out to us via email @ bushra9487@gmail.com or chat with us via our chat feature. We will strive to resolve your issue as soon as possible.

What are the available modes of payment?

We offer a wide range of payment options including debit cards, credit cards, net banking and UPI. We also have pay on delivery option. Note, online payment on delivery is subject to availability by the delivery partner.

Can I exchange my order?

We allow a 5 days exchange window should you receive a defective product. Our delivery partner will pick up the product from your house. Once the picked up shipment reaches our warehouse, we dispatch your new order and provide you with a tracking number. The estimated exchange time is upto 7 days.

How do I place an exchange request?

To place an exchange request, reach out to us @ bushra9487@gmail.com or chat with us via WhatsApp or Messenger using our chat feature. We will ask you the reason of your exchange along with pictures of the product and the packaging. Note, we only allow exchange within 5 days of delivery if all the original packaging and tags are intact. Pack the product back and wait for our delivery partner to pick up the product from your home. Once, the product reaches our warehouse, we will dispatch a new product for exchange.

Can I return my order?

We allow a 5 days return should you wish to return your order. Note, we only allow returns within 5 days of delivery if the product is unused and with original packaging and tags. We will arrange a return pick up for your product and return your amount in your preferred mode of payment.

How do I place a return request?

To place a return request, reach out to us @ bushra9487@gmail.com or chat with us via WhatsApp or Messenger using our chat feature. We will ask you the reason of your return along with pictures of the product and the packaging. Note, we only allow return within & days of delivery if the product is unused and the packaging and tags are intact. Then pack the product back and wait for our delivery partner to pick up the return from your home. We issue a refund of your money within 2 days of pickup.